Job Title Train Operation Support Engineer
Purpose of the Job Provide real‐time technical support to train drivers and operations teams during service faults.
Coordinate with Alstom control room to monitor train systems remotely and respond promptly to operational anomalies.
Coordinate with traffic control and fleet management to manage train availability and service recovery.
Provide clear and accurate instructions or guidance based on established protocols and procedures.
Troubleshoot and diagnose issues related to railway equipment, providing timely solutions and support to off‐site technical interventions.
Prepare detailed reports and documentation of off‐site maintenance activities, including findings and recommendations.
Analyze incidents and support post‐event investigations to determine technical causes.
Collaborate with maintenance teams and contractors to support repairs and maintenance work.
Participate in root‐cause analysis and contribute to continuous improvement initiatives.
Conduct field inspections, special checks, and assessments of rolling stock.




Review fleet failures, downtime reports and equipment histories to uncover reoccurring operation problems and utilize continuous improvement tools to implement solutions.
Responsibilities Participate in critical task‐force dedicated to troubleshooting when needed.
Define standard rules to analyze train diagnostic data.
Define standard sheet for troubleshooting during operational outage.
Design diagnostic algorithms in collaboration with engineering team.
Organisational Reporting Fleet support center manager
Network & Links Fleet managers
Depot managers
Control room system engineers and data analyst
Maintenance team leaders
Educational Requirements Technical diploma or degree in engineering (preferably Mechanical or Electrical) or proven experience in railway maintenance and operation.
Technical Knowledge / Experience Experience in train monitoring system development, validation or commissioning.
Experienc

📌 Train Operation Support Engineer (Milano)
🏢 Energia E Ambiente
📍 Milano