Customer Service Back Office Engineer – Water Utility Division
Are you passionate about combining technical expertise with outstanding customer service to deliver world-class water solutions?
Join us in developing smarter solutions for moving and transforming water, reducing energy consumption, and improving quality of life.
As our new Customer Service Back Office Engineer – Water Utility Division , you will provide technical support to customers and sales teams, helping ensure optimal product sizing, system solutions, and specifications for water utility applications.
You will be part of a diverse and inclusive culture that values growth, well-being, and belonging.
What you will be doing
As part of the Customer Service & Solutions Centre (CSSC) Back Office team , you will deliver technical support that strengthens customer relationships and contributes to business growth.
Key responsibilities
- Provide technical support on product sizing, applications, system solutions, accessories, installations, and pricing.




- Handle customer inquiries and prepare accurate quotations in line with Grundfos service standards.
- Support sales teams on tenders and projects with sizing, specifications, calculations, delivery information, and operation and maintenance guidance.
- Identify business opportunities and refer them to external sales teams.
- Contribute to value-added services that improve customer experience and relationships.

What makes you a great fit
You are a technically skilled professional with a customer-focused mindset, strong problem‑solving abilities, and a passion for delivering excellent service.
Required qualifications
- Bachelor's degree in Mechanical, Electrical, Environmental Engineering, or a related technical field.
- Minimum 2 years of experience in technical customer support, application engineering, or a similar role, preferably within pumps, water systems, or industrial equipment.
- Knowledge of product sizing, hydraulic calculations, and system design

📌 Customer Service Back Office Engineer (Italia)
🏢 Grundfos
📍 Italia