About the job
The Director of Spa & Wellness is responsible for leading all Spa, Wellness and Fitness operations at Mandarin Oriental, Rome, ensuring exceptional guest experiences, outstanding financial performance, and the delivery of the brand's legendary service standards. Reporting to the Hotel Manager and Group Director of Spa & Wellness, this role will oversee all aspects of spa strategy, operations, people development, guest engagement and commercial performance.
As Director of Spa & Wellness, you will be responsible for the following duties:
Lead and oversee all Spa, Wellness and Fitness operations, ensuring exceptional service delivery and operational excellence across all guest touchpoints.
Drive the financial success of the department through effective budgeting, forecasting, revenue management and cost control.
Develop and execute strategic business plans, annual objectives and commercial initiatives to maximise profitability and guest satisfaction.
Collaborate closely with Sales, Marketing and Public Relations teams to develop impactful marketing campaigns,



wellness programmes, events and promotional activities.
Monitor market trends and competitor activity to identify opportunities for innovation, growth and enhanced guest experiences.
Lead, inspire and develop a high-performing Spa & Wellness team through recruitment, coaching, training, succession planning and performance management.
Foster a culture of excellence, colleague engagement and continuous development in line with Mandarin Oriental's values and service philosophy.
Ensure treatment standards, operational procedures and wellness programmes consistently meet Mandarin Oriental's luxury standards.
Oversee retail strategy and performance, driving revenue growth through effective product selection, merchandising and team engagement.
Maintain strong relationships with guests, resolving concerns professionally and ensuring exceptional levels of guest satisfaction and loyalty.
Conduct regular operat

📌 Director of Spa (Italia)
🏢 Attività alberghiera
📍 Italia