Questa posizione è in Generali Italia
Riassunto dell'opportunità da parte della Joinrs AI:
Generali Italia cerca un performance and service professional con laurea in Economia, Statistica, Amministrazione Aziendale o affini. Il candidato contribuirà al monitoraggio dei livelli di servizio e al miglioramento dei processi nell'area Anti Financial Crime e Anti-Money Laundering, offrendo supporto operativo e analitico. L'occasione è inserita in un contesto internazionale con forte orientamento all'innovazione e alla sostenibilità, con formazione dedicata e un ambiente inclusivo.
Il processo di selezione sarà interamente gestito da Generali Italia.
--
In GOSP - Generali Operations Service Platform, within the new division Shared Service Center, we're looking for a performance and service professional.
The Know Your Customer/ Anti Financial Crime Shared Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering service across all locations, ensuring transparency, operational efficiency,



and process enhancement in service delivery to Business Units.
The performance and service professional contributes to Service Level monitoring and process improvement for Anti-Financial Crime and Anti-Money Laundering service:
- Supporting and ensuring timely reporting cycles and contributing to high-quality insights to senior management;
- Supporting the execution of the performance management framework for KYC/Anti Financial Crime Shared Service Center, validating, and analyzing operational and performance data.
- Providing operational support, ensuring documentation maintenance and accurate and reliable tracking of data

Key Responsibilities:
- Support SLA compliance Monitoring identifying deviations and proposing corrective actions
- Provide actionable insights to improve processes and subsequently implementing the initiatives, with a continuous improvement approach
- Coordinate local teams across Shared S

📌 Performance and Service Professional (Italia)
🏢 Generali Italia
📍 Italia