Job Summary To manage and sustain a portfolio of business customers, building long-term relationships founded on efficient and reliable support for their business. The jobholder will be responsible for business development both with new customers and with existing customers. A primary objective is to cross sell the full Corporate product set. Customer acquisition to be at the centre of focus of the jobholder. In conjunction with Product/Credit Manager, strong focus on delivery of portfolio sales and income targets and high quality service. To ensure full compliance and adherence to Absa Group policies. Job Description Sales and Service To proactively relationship manage a portfolio of Small Business customers with the view of nurturing and growing the relationship. Develop and implement sales strategies to deepen product detention within existing customer base and promote cross selling opportunities. Determine the products that are most effective in meeting customer's needs and be able to propose them, at short notice, both reactively and proactively.



Increase the market share through consistent acquisition of new to bank clients. Work with specialists like Trade Finance and Treasury to maximize sale of these products to customers. Deliver an excellent customer service in order to improve NPS and ensure adherence to Absa Service standards. Manage complaints in accordance with policies with an excellent turnaround time and ensuring proactively and timely solutions provided to customers. Produce call reports in agreed format for all scheduled significant business meetings, these should be filed in the call memo section of the customer credit file. Ensure development of and revisions to Customer Relationship Plan. Arrange company visits and undertake product presentations where appropriate. Develop and maintain links with local business community. Promote use of digital channels. Business Management Research, create and follow up on a target list for potential new busi

📌 Small business relationship manager (Italia)
🏢 absa
📍 Italia