Join the Customer Success team within our Advertising Sales business and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to craft them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts. Permanent
Build deep client relationships to deliver outstanding customer service to Spotify's advertiser and agency partners.
Act as the client's primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle.
Be responsible for the RFP response and media planning strategy across all buying channels.
Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking.
Leverage campaign reporting and insights to proactively identify, pitch,
and close incremental and expansion opportunities to help grow the business.
Lead projects involving sophisticated work streams and cross‐functional collaboration (internally and externally).
Serve as the product authority by educating clients and their agencies on Spotify's new and existing products, as well as advising on standard processes and tailored campaign optimizations.
Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling.
Own the post‐campaign analysis with takeaways and recommendations to drive repeat business.
You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business.
You have a minimum of 3 years experience in digital media, planning and/or buying.
You have a strong understanding of advertising performance metrics and the advertising ecosystem.
You have a reputation of providing outstanding
📌 Customer Support (Italia)
🏢 Altro
📍 Italia