The Customer Success Attrition Programs team is looking for a highly driven, analytically sharp, and cross‐functionally collaborative professional to fill a dual‐mandate role: Aumenti le sue possibilità di arrivare alla fase del colloquio leggendo la descrizione completa del lavoro e candidandosi tempestivamente. Responsibilities
- Leading the strategic research and benchmarking needed to build a scalable product adoption roadmap for Salesforce's Customer Success organization, and driving execution of Adoption programs.
- Assess Salesforce's customer outcome capabilities across clouds (Sales, Agentforce, Analytics, Slack) on a 1–5 maturity scale and produce cloud‐specific improvement roadmaps.
- Analyze the relationship between feature adoption and business outcomes (e.g., close rates, conversions, call deflection) and build executive‐ready decks that make adoption a pull‐based motion.
- Establish governance frameworks and guardrails (anonymization, permissioning) for capturing and using customer outcome data at scale.




- Benchmark in‐app and out‐of‐app adoption experiences and best‐in‐class CS motions across B2B SaaS and map a clear improvement pathway for Salesforce.
- Lead end‐to‐end delivery of CS adoption programs across multiple regions and partnering with cross‐functional stakeholders.
- Build and maintain funnel tracking dashboards to ensure visibility and reportability of Adoption program impact.
- Develop field enablement toolkits — outreach templates, intake forms, and enablement canvases etc. to ensure partners are equipped to execute.

Benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

Qualifications
- The ideal candidate thinks like a consultant, operates like a business owner, and communicates like an executive — equally comfortable building a benchmarking framework and running cross‐functional program; MBA prefer

📌 Customer Success Product Adoption Director (Italia)
🏢 Salesforce
📍 Italia