Within the Global Customer Experience Team, we are looking for a talented, highly analytical, and curious professional to support and proactively lead the following activities: Di seguito, troverà un'analisi completa di tutti i requisiti per i potenziali candidati e le istruzioni su come candidarsi. Take ownership of the day‐to‐day governance of strategic CX initiatives (NPS, CX Excellence, Analytics), keeping milestones, decisions, and actions on track.
Explore data with curiosity to uncover TNPS trends, satisfaction drivers, and actionable insights at Group and market level, using company AI tools.
Turn analysis into clear, executive‐ready reporting and storytelling for senior stakeholders.
Help run and continuously improve the NPS platform and supplier steering (e.g., Contribute with energy and initiative to the design and rollout of new global initiatives (e.g., Build strong collaboration with local CX leads across markets to align, support, and scale best practices.
Own the end‐to‐end delivery of the Customer Experience Community of Practice meetups. Bring a curious and positive mindset to scouting AI‐driven best practices that inspire innovation and new ways of working.

📌 Analista de Servicio Fiscal (Italia)
🏢 Altro
📍 Italia