About Mondi
At Mondi, we offer packaging and paper solutions designed to support a circular economy. We've grown from a single paper mill to a global leader in sustainable packaging and paper, with our 24,000 employees working across 100+ production sites in more than 30 countries.
We combine strong industrial heritage with a continuous drive to innovate and create products that help our customers make more sustainable choices every day.
About the Role
The IT Team Lead - End User Experience is responsible for leading end-user technology support and services across the Americas region. This role ensures a secure, efficient, and reliable technology environment by managing user support operations, workplace technologies, end-user devices, and strategic IT initiatives. The position partners closely with Mondi Group IT, business stakeholders, and external vendors to deliver a seamless technology experience that enables operational excellence across office and manufacturing environments.
Your Mission
• Lead and manage the End User Experience (EUX) function,
providing support to users across the Americas region.
• Coordinate with Mondi Group IT to administer and support end-user devices and workplace technologies.
• Ensure compliance with cybersecurity policies, auditing requirements, and device hardening standards.
• Manage hardware imaging processes and oversee the lifecycle management of end-user equipment.
• Lead EUX-related projects, technology implementations, and system upgrades.
• Partner with approved vendors for procurement, asset management, and inventory control of hardware and software.
• Support manufacturing operations by ensuring reliable performance of shopfloor workstations and related technologies.
• Oversee service delivery and technical support escalation processes to maintain high levels of user satisfaction.
• Drive continuous improvement initiatives that enhance technology performance, security, and user experience.
Your Profile
• Bachelor’s
📌 IT Team Lead (Italia)
🏢 Mondi
📍 Italia