Questa posizione è in Generali Italia
Il processo di selezione sarà interamente gestito Generali Italia. In GOSP - Generali Operations Service Platform
Within the new division Shared Service Center, we're looking for a Performance and service senior professional. The Know Your Customer/ Anti Financial Crime Shared Service Center develops and oversees performance framework and continuous improvement for Anti-Financial Crime and Anti-Money Laundering service across all locations, ensuring transparency, operational efficiency, and process enhancement in service delivery to Business Units.
The performance and service senior professional plays a key role in the Service Level monitoring and in driving process improvement for Anti-Financial Crime and Anti-Money Laundering service:
Ensuring ownership and oversight of timely reporting cycles and delivering high-quality insights to senior management
Leading and supporting the execution of the performance management framework for KYC/Anti Financial Crime Shared Service Center,
overseeing the validation and the analysis of operational and performance data
Providing end-to-end operational support, ensuring robust documentation governance and accurate and reliable tracking of data
Key Responsibilities
Own and oversee SLA compliance identifying deviations and proposing and driving corrective actions
Provide actionable, management-ready insights to improve processes and subsequently lead the implementation of the initiatives, with a continuous improvement approach
Coordinate local teams across Shared Service locations for data collection, input and validation
Own the preparation of performance review meetings and periodic KPI reports
Provide analytical support for benchmarking and productivity tracking, ensuring data reliability and comparability
Main activities For selected geographies in the scope of the Shared Service
Manage outsourcing performance and ensure compliance with defined SLAs and KPIs
Actively contribute to the devel
📌 Performance And Service Senior Professional (Italia)
🏢 Altro
📍 Italia