Careers | Front Office

Tempo pieno

Guest Service Agent

Purpose of Position

O’Two Hotels is looking for warm, polished and detail-focused Guest Service Agents to support the front desk and guest journey across Terra by O’Two and Mar by O’Two. This role is often the first and last human touchpoint of the stay, turning information, timing and warmth into a confident luxury welcome.

Key responsibilities

Welcome guests with warmth, professionalism and strong product knowledge.
Complete check-in, check-out, room moves, payments and guest profile updates accurately.
Manage guest requests, preferences, traces and handovers through Protel and internal communication channels.
Support reservations, concierge, transport, luggage coordination and guest recovery where required.
Maintain cashiering accuracy, billing integrity and documentation standards.
Communicate effectively with Housekeeping, Reservations, F&B;, Spa, Maintenance and Security.
Protect lobby presentation, front desk readiness and daily service rhythm.
Promote hotel facilities, experiences and services with natural confidence.





Essential

Required Qualifications

Minimum 1 to 2 years’ experience in a front office or guest service role.
Must currently hold a similar role within a 4-star luxury or 5-star luxury hotel environment.
Protel PMS experience is essential.
Strong cashiering, billing, guest communication and administrative accuracy.
Excellent written and verbal English communication skills.
Must be eligible to work in South Africa.

Preferred

Experience in an international or internationally branded hotel environment will be highly advantageous.
Additional languages and concierge knowledge will be beneficial.

Key Competencies & Skills

Warm, confident and guest-focused.
Accurate, organised and calm during busy periods.
Able to read guest needs and respond with care.
Strong team player with excellent follow-up.
Proud of creating a polished first and last impression.

What We Offer

The opportunity to be

📌 Guest Service Agent (Front)
🏢 O'Two Hotels
📍 Front