Job Summary

This position shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for providing leadership as well as guidance and support to the front desk training and performance for the overall successful day-to-day operations in conjunction with the Lead Front Desk Supervisor, Evening Front Desk Manager and FOM. S/he will be responsible for training, coaching, development of key performance indicators and operating procedures for all front desk needs. The individual will be leading team members to ensure superior guest service. S/he often provides the first point of contact for guests and is responsible for creating an excellent, memorable first impression. This position is fully committed to ensuring that all procedures are performed to the department and company standards and serve as an ambassador for Cliff House Maine. Responsible for maintaining all aspects of Front Desk functions in accordance with hotel standards. Maintains a service and leadership philosophy that serves as a guide to respective staff.

Pay Range:



$22 - $26 per hour

Essential Functions

Provide a warm welcome greeting to our incoming guests.
Complete the guest registration process.
Promptly answers telephone and retrieves messages and communications.
Inputs all guest data into property computer.
Close guests accounts at check out and ascertain satisfaction.
Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately.
Champion organizational initiatives (e.g. Guest Satisfaction Scores, Forbes Travel Guide Score, Net Promoter Score, etc.).
Ensure Front Desk agents properly complete required checklist items at the end of each shift.
Instill a calm, organized approa

📌 Front Desk Supervisor
🏢 Cliff House Maine
📍 Front