Position SummaryWe are looking for an experienced

EUC Support / Field IT Support Engineer

to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site.Key ResponsibilitiesProvide

Level 1/Level 2 onsite EUC and desktop support

to end users.Troubleshoot and resolve issues related to

desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals .Perform hardware installation, configuration, replacement, and troubleshooting.Install and configure

Windows operating systems, applications, drivers, and security tools .Support

Microsoft 365 / Office 365 , Outlook, Teams, OneDrive, and other Microsoft applications.Perform user account, password, and access-related troubleshooting in coordination with the appropriate teams.Support

Active Directory, Azure AD / Entra ID , Group Policy, and basic endpoint administration.Troubleshoot network connectivity issues including

LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration .Perform device imaging, OS deployment, software installation, patching, and endpoint configuration.Support endpoint management platforms such as

SCCM/MECM, Intune, Ivanti , or similar tools.Handle IT asset

installation, inventory, tagging, validation, movement, and decommissioning .Provide hands-and-feet support for network and infrastructure teams when required.Assist with

server room / network room activities , including basic cable tracing, patching, labeling,



and equipment validation.Support IT projects such as

device refresh, office moves, hardware rollouts, migrations, and site deployments .Coordinate with remote infrastructure, network, security, and application teams for issue resolution.Maintain accurate records of incidents, requests, assets, and activities in the

ITSM/ticketing system .Follow defined

SLA, ITIL, security, and operational procedures .Prepare activity reports and provide regular status updates to the onsite/remote management team.Required Technical SkillsStrong knowledge of

Windows 10/11 desktop and laptop troubleshooting .Hands-on experience with

Microsoft Office / Microsoft 365 .Knowledge of

Active Directory / Azure AD (Entra ID) .Basic understanding of

LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting .Experience with

desktop hardware and peripheral troubleshooting .Knowledge of

SCCM/MECM, Intune, Ivanti, or other endpoint management tools .Experience with

OS imaging, deployment, and software installation .Familiarity with ITSM tools such as

ServiceNow, Jira, Remedy, or similar platforms .Basic knowledge of network devices such as

switches, routers, access points, and firewalls

is preferred.Ability to perform onsite

hardware replacement, cabling, asset validation, and equipment installation .

Note-

Backfill Engineer – IT SupportBackfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. The engineer will handle day-to-day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents.

📌 EUC Support / Field IT Support Engineer- (Dispatch/Freelance) (Roma)
🏢 TECEZE
📍 Roma