We're hiring on behalf of a Haystack partner!

The Role

- Provide expert-level technical support for diagnostic hardware systems, including instruments and devices.
- Respond promptly to customer inquiries, offering virtual or on-site support when local engineers require assistance.
- Maintain an in-depth understanding of diagnostic hardware product lines, including specifications, functionalities, and common issues.
- Monitor and analyze support metrics to identify trends, recurring issues, and areas for service efficiency improvement.
- Proactively contribute to optimizing the service organization across Europe.

What You'll Need

- Associate's or Bachelor's degree in Biomedical Engineering, Electronics, Information Technology, or a related field.
- Minimum of 3 years of experience in technical support, specifically with hardware systems in the diagnostics or medical device industry.




- Strong understanding of diagnostic hardware systems, including installation, maintenance, troubleshooting, and repair.
- Excellent problem-solving skills with the ability to diagnose and resolve complex hardware issues.
- Strong verbal and written communication skills in English and Italian, with the ability to convey technical information clearly to non-technical users.

What's On Offer

- Competitive salary
- Opportunity to work remotely with required travel across Europe.
- Be part of a team dedicated to advancing laboratory science and healthcare.
- Contribute to solving complex challenges and architecting solutions that bring science to life.

Apply via Haystack today!

📌 Technical Support Specialist (Italia)
🏢 Haystack
📍 Italia