Luisa Via Roma is a leading global luxury goods e-commerce with an online presence for over 20 years, serving upwards of **1 million users** from more than 200 countries.
Our **team **is also **international**, including over 300 people from 20 different countries. As a company, we constantly look to the future to offer our clients **innovation **through our services, platforms, website and app. We also aim to give back to the community and the planet by supporting **charities **and **environmental **causes**. Through **LVRSustainable** - our section dedicated to sustainability
- we offer conscious fashion and promote special collaborations with non-profits, organizations, and brands to vantaggi social and low impact initiatives. **IT Help Desk - Level 2** The Information Technology team develops internal back offices and e-commerce sites and apps, monitors them daily and implements new features periodically. The Team is seeking a dedicated and experienced individual with a passion for technology. As a Level 2 IT Help Desk professional, you will play a crucial role in resolving complex technical issues and providing exceptional support to our users.
- Responsibilities:_
- Serve as the escalation point for Level 1 support, managing more complex IT support tickets and ensuring timely resolution.
- Collaborate with other IT departments to resolve advanced issues,



ensuring mínimal disruption to users.
- Maintain and update the knowledge base with detailed documentation on complex case studies and solutions.
- Assist the team in the installation, maintenance, and replacement of company software and devices, providing guidance on best practices.
- Conduct training sessions for Level 1 support staff to enhance their technical skills and improve overall team performance.
- Requirements:_
- Proven experience in a Level 2 Helpdesk role with the ability to handle escalated issues.
- Strong understanding of user needs and the ability to communicate effectively in both written and spoken Italian and English.
- Proficiency with company software and familiarity with IT infrastructure and operations.
- Excellent troubleshooting skills and a proactive approach to problem-solving.
- Preferred Qualifications:_
- Knowledge of Jira or other ticketing systems.
- Technical/IT training or certification.
- Experience with web programming and/or scripting.
- Strong organizational skills and the ability to manage multiple tasks simultaneously. **What we offer**:
Full-time employment with a commercial contract
Monday to Friday work week
In addition to optimal work-life balance, we offer job rotation, conventions and employee discounts
Florence **What to expect next

📌 IT Help Desk - Level 2 (Firenze)
🏢 Luisaviaroma
📍 Firenze