13 ago
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iXceed Solutions
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Firenze
13 ago
iXceed Solutions
Firenze
**Job Title**: Desktop Support Specialist
**Location**: Florence, Italy (on-site only, no remote)
**Languages**: Fluent Italian and intermediate English
**Employment Type**: Permanent Please must updates skills in your resume
- Respond to and resolve complex hardware, software, and network issues.
- Maintain compliance with IT processes, procedures, and SLAs.
- Document technical issues, escalate unresolved cases, and follow up to ensure functionality.
- Occasionally travel to other customer sites within Italy. **Requirements**: - 3+ years of experience in Desktop Support.
- Strong knowledge of Windows 10/11, BitLocker, and ITIL processes.
- ServiceNow experience and VIP support background are a plus. **Job Types**: Full-time, Permanent Pay: Up to €28,000.00 per year **Experience**: - Desktop support: 3 years (required) **Language**: - Italian (required) **Location**: - Firenze, Toscana (required)
📌 Desktop Support (Firenze)
🏢 iXceed Solutions
📍 Firenze