**Description** **The opportunity** As Customer Quality Support you will cooperate with the team on defining and specifying activities, processes, and standards to fulfil the quality requirements for our products. **How you´ll make an impact**
- Support the customer quality team and other corporate functions to find a solution for customer complaints cases (internal and external)
- Participate to daily customer first meetings
- Support in driving the customer quality progress, early warning and escalate key issues to the next level
- Prepare investigation report and RCA analysis
- Propose improvements projects based on quality issue to reduce the warranty cost
- Support the quality team in increasing the efficiency and continuous improvements including analysis methods and reporting methodology
- Living Hitachi Energy's core values of safety and integrity,



which means taking responsibility for your actions while caring for your colleagues and the company. **Your background**
- Technical diploma
- Preferred previous experience (2-3 years) in electrical, mechanical, or other related technical area
- Structure thinking, collaborative and oriented to improve the reliability of the products
- Able to handle different tasks and excellent communication skills to relate to customers and other functions
- Fluent in Italian and English
- Available for business trips **More about us** We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact. Wide range of benefits: health insurance, pension fund, welfare, flexible working type, flexible working hours.

📌 Customer Quality Support (M/F/d) (Lodi)
🏢 HITACHI ENERGY ITALY
📍 Lodi