As a Community Agent with Hines, you will be in charge of welcoming new tenants to their new home and assisting them with the required procedures throughout their rental period. The Community Agent plays a critical role in the success of our communities. You will coordinate all functions essential to delivering first-class service to our residents through a mix of directly employed staff and external contractors. RESPONSIBILITIES: - Manage and supervise the organizations of Commons Spaces and Services: i.e. organizing events and activities, booking some areas inside the Property
- To assist with operational and commercial responsibility for the residence
- Ensuring a warm, welcoming environment to tenants and visitors to the site
- Responding to tenant queries and maintenance issues throughout the rental period




- Ensuring your site is a safe environment in which to live and work
- Prompt collection of rents and controlling the budgetary targets for the site
- Support tenants in their daily activities and ensure excellent customer services assistance
- Concierge activities
- Handling complaints and specific customers’ requests
- Undertaking inspections of the units when needed
- Undertaking routine safety inspections and updating the web-based safety management system Contratto di lavoro: Tempo completo Retribuzione: €24.000,00 - €26.000,00 all'anno Data di inizio prevista: 01/06/2025

📌 Community Agent- Resident Operations Agent (Milano)
🏢 Hines Real Estate / Multifamily_BTR Management Service
📍 Milano