As an Associate in our IT Support team, you'll enhance your technical expertise while helping colleagues overcome IT obstacles. Building on your foundational skills, you'll tackle a broader range of technical issues, contributing to our team's efficiency and facilitating a smooth technological environment for all users. Your problem-solving skills and keen attention to detail will ensure prompt and efficient issue resolution. **Responsibilities**: - Handle more complex user inquiries and provide solutions.
- Document detailed incidents and resolutions.
- Assist with configuring and maintaining user accounts and permissions.
- Manage software installations and updates.
- Perform network troubleshooting and support connectivity issues.
- Train new employees on IT policies and procedures.
- Collaborate with senior IT staff to implement improvements.
- Ensure the security of IT systems through regular monitoring.
- Maintain and update IT support knowledge base. **Skills**: - Advanced Troubleshooting: Ability to diagnose and resolve more complex issues.
- User Training: Skills in training users on IT systems and best practices.
- Security Awareness: Understanding of basic IT security principles.




- Networking: Intermediate knowledge of network issues and troubleshooting.
- Collaboration: Ability to work effectively with other IT team members.
- Documentation: Maintain detailed and accurate records of support cases.
- Analytical Thinking: Skills in breaking down complex problems and identifying solutions. What do we offer you at CCH Tagetik part of Wolters Kluwer?- 6 months internship during which you will have a valuable learning experience.- Flexible working policy (3 days a week from home, 2 days a week in the office).- You will work in a team of dedicated, professional, and nice colleagues! We have an open and positive climate with a good atmosphere, and we are very proud of our solutions.- Continuous training plans provided through in-person courses, certifications, training-on-the-job, webinars.- Community and teambuilding events like the global code games, network events and Wolters Kluwer value days. LI-Hybrid
- Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

📌 IT Support Associate (Lucca)
🏢 Wolters Kluwer
📍 Lucca