Information Technology Operations SpecialistInformation Technology Operations Specialist Direct message the job poster from NextEnergy GroupTalent Acquisition Specialist at NextEnergy Group THE ROLE We are seeking a Technology Operations Coordinator to join our worldwide Technology and Digital Services team (TDS). Reporting directly to the Head of Operations and Infrastructure, this role plays a vital part in supporting the administration and smooth operation of our technology solutions. You will help maintain and improve procedures that support technical operatives, ensuring timely and effective responses to support requests.

Your contribution will be key to delivering service excellence and maintaining the smooth running of the company’s Information Technology department. Additionally, you will provide essential administrative support to both technical staff and management, helping to coordinate tasks, maintain documentation, and uphold operational standards. The successful candidate will work closely with the Operations & Infrastructure, Design & Engineering, and Data & AI teams to ensure that all day-to-day IT operational activities are carried out efficiently and reliably.

This includes a wide range of clerical and administrative duties, such as responding to and actioning helpdesk issues and supporting the management of IT service requests through our ITMS (FreshService) platform this will be an integral role in the TDS team: Operational Support: Ensure all day-to-day IT operational activities are executed reliably and on time,



supporting the delivery of service excellence across the business ServiceDesk Administration: Respond to and action helpdesk issues, ensuring timely resolution of support requests submitted via the ITMS (FreshService) Process and Policy Management: Maintain and improve procedures that support technical operatives, helping to optimise workflows and reduce response times Collaboration: Liaise with cross-functional teams to support the implementation and maintenance of technology solutions Administrative Support: Provide clerical and administrative assistance to technical staff and management, including documentation, scheduling, and reporting Service Quality: Contribute to the continuous improvement of IT services by identifying inefficiencies and proposing enhancements. To be successful in this role, you will demonstrate experience in the following: Creating and maintaining a good relationship with suppliers. Maintain list of IT Suppliers Any contracts or products be listed.

Contract Management

Contracts and Subscription management, involving negotiation administration and renewals.

Software

Software onboarding.

Asset Management Train

Staff to complete asset entry Purchase Order management Coordinating IT Onboarding Process (purchase kit,



assign resource, delivery) Receive goods and add to Inventory Credit Card: expense reports Add invoices to Credit Card Expense Reports Invoicing: check and approve Reporting Quarterly Reporting Our values: be a leader, build trust, be responsible, be innovative and ‘bring your alpha’.

EXPERIENCE &

QUALIFICATIONS Be able to design draft and communicate process documentation that is user friendly and fit for purpose to both technical and non-technical audiences Be a self-starter, able to manage and prioritise their own workload - collaborative with a global team Microsoft Office, GDPR, ITIL International scope – we operate in over 8 countries. Hybrid working – we will need you in the office at least twice a week, but you will normally be able to work remotely for the remainder of the week. Competitive base salary and annual discretionary premio. Job functionInformation Technology, Administrative, and General Business IndustriesServices for Renewable Energy, Investment Management, and Financial Services Sign in to set job alerts for “Information Technology Operations Specialist” roles.IT Strategy Senior Consultant | Financial Services | CIO AdvisoryIT Business Analyst Intern SAP - Financial ServicesSistemista SAP Basis con competenze Linux - NordcomModel Based System Engineer with CapellaADDETTO/A SUPPORTO TECNICO INFORMATICO - CATEGORIE PROTETTE (ID-90664)Associate - IT Assurance - Audit Support - Milano We’re unlocking community knowledge in a new way.

📌 Operations Coordinator (German speaking) (Milano)
🏢 NextEnergy Group
📍 Milano