Project & Customer Success Manager - Digital & Automation (M/F/d) (Milano)

Project & Customer Success Manager - Digital & Automation (M/F/d) (Milano)

13 ago
|
Siemens Healthineers
|
Milano

13 ago

Siemens Healthineers

Milano

Job ID
- 479281
- Posted since
- 22-Sep-2025
- Organization
- Siemens Healthineers
- Field of work
- Project Management
- Company
- Siemens Healthcare S.r.l.
- Experience level
- Experienced Professional
- Job type
- Full-time
- Work mode
- Hybrid (Remote/Office)
- Employment type
- Permanent
- Location(s)
- Milan - Milano - Italy Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. **Your role**:
**_ Project Management_**
- _ You will be responsible for planning, executing, and monitoring complex IT projects for both public and private clients._
- _ You will organize and coordinate a network of collaboration between IT technical teams, clinical staff, and external vendors, ensuring that implemented solutions align with diagnostic and care processes, including compliance with current regulations (ISO/IEC, GDPR)._
- _ You will oversee project testing, ensuring timelines, budgets, and quality standards are met._
- _ You will guarantee project compliance with current medical regulations (e.g., GDPR, MDR, ISO standards for medical devices), coordinating technical documentation and supporting system validation and certification to ensure safety, reliability, and traceability._ **_ Customer & Success Management_**
- _ You will serve as the key point of contact for clients, providing a first level of technical support as needed._




- _ You will technically analyze the provided solution and oversee the integration of proprietary and third-party products._
- _ You will be the system manager responsible for meeting service level agreements (SLAs) and coordinating activities with the parent company, local teams, and third-party vendors._
- _ You will be responsible for the economic control of the project and for upselling new solutions and renewing existing contracts._ **Your expertise**: - _ A bachelor’s degree in engineering (Computer Science, Biomedical Engineering) or an equivalent qualification is preferred._
- _ 5+ years of experience in project management and client management roles, with a strong aptitude for understanding technical and project-related aspects. _
- _Proven track record with both public and private clients in the IT & Digital sectors, specifically within the healthcare market._
- _ Dynamic, proactive with strong communication and analytical skills._
- _ A team player who respects diversity and has a collaborative spirit._
- _ Excellent communication and interpersonal skills with coaching and leadership abilities._
- _ Ability to work cross-functionally across different business units to solve problems and implement changes._
- _ Willingness to travel frequently throughout Italy and abroad for training._
- _ Excellent knowledge of the English language, both written and spoken._ **Who we are**:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. **How we work**:
**To all recruitment agencies**:

📌 Project & Customer Success Manager - Digital & Automation (M/F/d) (Milano)
🏢 Siemens Healthineers
📍 Milano

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