**What you'll do**:
In order to give the best experience to Doctolibers and to respond to the growth of Doctolib, we are looking for an IT Service Desk Partner (x/f/m) in our Milan office. On a daily basis, you will have to receive, qualify and process IT requests and incidents coming from Doctolibers working in the 4 countries in which Doctolib is established today (Germany, France, Italy, Netherlands). **What you'll do**:
Remote: - Serve as the single point of contact for users requiring IT support (phone call, open ticket on the helpdesk platform).
- Accompany the user from the opening of the ticket to its complete resolution
- Escalation of incidents to local IT Support teams (level 2).
- Detect incidents or recurring requests with a view to continuous improvement.
- Propose automation or processes to improve user satisfaction On site: - Being responsible of the IT Corner in our office in Milan
- Meeting room management: test, update, replace hardware.
- This role may occasionally require lifting equipment up to 20kg (44 lbs)
- Occasional availability required outside standard business hours may be required for event support (typically once per month for approximately 2 hours) **Possibility of evolution towards IT Support lvl 2 in a local team.** **Who you are**:




If you don't meet all the requirements below but believe this opportunity matches your expectations and experience, we still encourage you to apply!
- You are service-oriented and solution-maker
- You are a good listener and ask relevant questions in order to reassure the users
- You are rigorous and autonomous, without forgetting teamwork.
- You know how to adapt to change and prioritize your daily tasks
- You speak English and Italian fluently **What we offer**: - Supplementary Health Insurance
- Quarterly bonus
- Parental care program (1 month off in addition to the legal parental leave and 0,5 days off per child when the school starts)
- Wellbeing program (free mental health and coaching offer with our partner moka.care)
- Reimbursement of public transportation **The interview process**: - HR Screen
- Meeting with the manager
- Meeting with the team
- Reference check
- Offer **About the job**: - Permanent position
- Fixed term contract
- Milan
- Start date ASAP
- Remuneration : fix + premio on objectives (according to your profile) At Doctolib, we believe in improving access to healthcare for everyone - regardless of where you come from, what you look like. This translates into our recruitment process: Doctolib is an equal opportunity employer. We don't just accept diversity at Doctolib, we respect and celebrate it!

📌 IT Helpdesk Partner (X/f/m) (Milano)
🏢 Doctolib
📍 Milano