JLL supports the Whole You, personally and professionally.
This role is primarily a hosting position requiring standing, walking and hosting visitors during the course of the day (1 hour at a time minimum). The role is based in the lobby, reception areas across building and meeting room floors where moving around the floor is necessary to ensure each meeting room is attended to (up to 20 meeting rooms per floor) and visitors are hosted to their meeting rooms.
**Working Hours**: Core service hours of Guest Services are 07.00-18.00. These hours are covered by the team on a shift rota basis, working Monday to Friday, 40 hours per week.
**What your day-to-day will look like**:
Adapt to work with a hybrid approach throughout the guest services operation including main building reception, internal reception spaces and guest services hub. Communicate effectively with peers and the management team, displaying accuracy and attention to detail both in verbal and written communication. Maintain strong awareness of business activity communicating all updates with team members.
Communicate to the Guest Services Team Leader/Supervisor any new/ongoing/potential issues and complaints so that they are addressed accordingly. Liaise with other departments, namely security, facilities, and hospitality services. Ensure Security and Health and Safety procedures are adhered to at all times.
Ensure that all visitors experience service excellence consistently, providing a warm, courteous and prompt welcome on arrival and throughout the client journey. Host the main reception area energising the space and creating lasting impressions. Provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach.




Demonstrate fluency with both internal and external VIPs to constantly recognise and deliver service excellence. Liaise with PA/EA teams, clients & visitors and provide excellent customer service - creating "wow" moments when the opportunity arises. Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately.
**Desired or preferred experience and technical skills**: At least 1 year of experience within a Front of House role in a corporate environment, 5-star hotel, members club or flagship airline. Self-motivated individual committed to service excellence. Possess operational knowledge of all reception services and standard operating procedures, together with in-house meeting reservations procedures, and other internal/external communication methods. Ability to demonstrate empathy, excellent customer service and practical skills.
**Required Skills and Experience**: Skilled in guest/client service and confident in striving for excellence. Operational knowledge of all reception services and standard operating procedures. Must have excellent organisational skills and good attention to detail. Must be computer literate including MS Office. Ability to use own initiative and take ownership. Professional and high standard telephone etiquette. Should have an excellent and positive "can do attitude" and be a great team player and supporter.



Able to work in a busy and pressurised environment providing a discreet and personalised service.
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- Receptionist
Questo ruolo è principalmente una posizione di accoglienza che richiede di stare in piedi, camminare e accogliere i visitatori durante il corso della giornata (minimo 1 ora alla volta). Il ruolo è basato nella hall, nelle aree reception dell'edificio e ai piani delle sale riunioni dove muoversi per il piano è necessario per assicurarsi che ogni sala riunioni sia seguita (fino a 20 sale riunioni per piano) e che i visitatori siano accompagnati alle loro sale riunioni.
**Orario di Lavoro**: Gli orari di servizio principali del Guest Services sono 07.00-18.00. Questi orari sono coperti dal team su base di turnazioni a rotazione, lavorando dal lunedì al venerdì, 40 ore a settimana.
**Come sarà la tua giornata lavorativa**:
Adattarsi al lavoro con un approccio ibrido in tutta l'operazione dei servizi ospiti inclusa la reception dell'edificio principale, spazi di reception interni e hub dei servizi ospiti. Comunicare efficacemente con colleghi e team di gestione, mostrando precisione e attenzione ai dettagli sia nella comunicazione verbale che scritta. Mantenere una forte consapevolezza dell'attività aziendale comunicando tutti gli aggiornamenti con i membri del team.
Comunicare al Team Leader/Supervisore dei Guest Services qualsiasi problema nuovo/in corso/potenziale e reclami in modo che siano affrontati di conseguenza. Coordinarsi con altri dipartimenti, ovvero sicurezza, strutture e servizi di ospitalità. Assicurarsi che le procedure di Sicurezza e Salute e Sicurezza siano rispettate in ogni mome

📌 Receptionist (Milano)
🏢 Jll
📍 Milano