Ph3 Overview /h3p Acting as the Ambassador of the Stella Mc Cartney Brand, inspiring and developing diverse teams across Milan stores to successfully reach quantitative and qualitative targets by providing a unique in‐store experience to the clientele.

The City

Manager implements and maintains concrete actions in line with Brand strategy, ensuring operative functioning and correct management of product, visual merchandising and operations, and the management of personnel in line with the company policies and procedures. /lili Analyze and monitor store KPIs on a daily, weekly and monthly basis to implement immediate and long‐range action plans. /b /pulli Guarantee financial results of the stores through effective management and monitoring of margins, stock and personnel costs. /b /pulli Push ongoing growth of the stores' turnover through regular feedback to the Buyers on merchandise, stock availability and sell‐through analysis. /lili Monitor the teams and ensure upselling and cross‐selling techniques are mastered. /b /pulli Lead and motivate all team members by being a role model and setting an exceptional example to the team. /lili Carry out the yearly appraisal for all team members, following company procedures and providing constructive and comprehensive feedback, as well as setting individual objectives for development. /li /ulpb Coach and train store staff: /b /pulli Responsible for the brand and product knowledge of the teams, ensure the efficacy of the induction plans for new staff and provide constant in‐store training sessions. /lili Understand training needs and liaise with People Partner and Retail department to develop ways to implement training needs. /lili Coach and continuously monitor the execution of the Stella Mc Cartney Client Experience to achieve the best quantitative and qualitative business results.



/lili Conduct daily morning meetings to update staff on business performance and initiatives. /lili Co‐ordinate rota and overtime, ensuring appropriate staff coverage across both locations through effective workforce planning. /b /pulli Responsible for the development of the stores' external relations within their competitive environment, including marketing, merchandising and local activities. /lili Proactively follow current luxury fashion trends, industry news, technology, and key competitors in the local market. /li /ulpb Build effective relationships with new/existing clients: /b /pulli Develop and promote a loyal clientele through concrete initiatives leveraging all clienteling tools (Client Book, CRM) according to the sales and brand strategy. /lili Act as the Ambassador for the brand within the Milan market and build relationships with local and VIP clients. /lili Liaise with the CRM department for in‐store events, special launches and operational activities required before, during and after each event. /lili Take ownership of in‐store events across the Milan locations and ensure event reporting is completed. /lili Work with the teams to strategically increase the appointment and consignment rates. /lili Consistently lead the teams on best practice for delivering exceptional client experiences and developing clients from High Potential to VIC and from VIC to VVIC. /lili Ensure team accuracy in the use of POS, Clienteling App and other relevant software,



leading by example in maintaining a loyal and up‐to‐date client database. /li /ulh3 Store Operations /h3pb Guarantee in-store maintenance and image: /lili Guarantee implementation of Visual Merchandising guidelines in accordance with the VM Department ensuring the correct installation, product display and merchandising execution. /lili Guarantee maintenance of both locations in line with budget requirements and the store planning guidelines. /lili Guarantee effective management of store housekeeping. /b /pulli Manage administration tasks and reporting. /lili Guarantee store operations including stock delivery, replenishment, regular and year‐end inventories, pricing and discount policy and all legal requirements. /lili Manage operations in the most effective way whilst minimizing cost through effective management of headcount and operating expenses. /lili Ensure a sense of urgency regarding stock issues and seasonal returns. /lili Guarantee effectiveness of returns, repairs and claims procedure. /li /ulh3 Your Talent /h3ulli Previous experience in a similar role. /lili Fluent in Italian and English; additional languages are a premio. /lili Established portfolio of local and international clients, with strong knowledge of the Milan luxury market. /lili A highly talented and creatively driven individual with a successful performance record and a demonstrated ability to deliver commercial results and retail excellence. /lili Creative, with a strong touch for product. /lili Confident and strong leader, innovative with visionary business sense and style. /li /ulh3 Salary /h3p Salary Range: €80,000 - €90,000 Gross Annual Salary (RAL). /ph3 EEO Statement /h3p We welcome people with disabilities and endeavour to make reasonable adjustments.

📌 Manager de restaurant d'entreprise F/H (Milano)
🏢 Stella Mccartney
📍 Milano