L2 IT Support Engineer

Location: Rome, Italy

Experience: 3–5 years

Job Summary:

We are looking for an L2 IT Support Engineer to provide onsite technical support for end users, IT infrastructure, hardware, software, and network-related issues.

Key Responsibilities:

- Provide L2 onsite IT support for desktops, laptops, printers, monitors, and peripherals.
- Troubleshoot Windows OS, Microsoft 365, Outlook, Teams, and common business applications .
- Diagnose and resolve basic LAN/Wi-Fi, VPN, DNS, DHCP, and connectivity issues .
- Perform hardware installation, configuration, replacement, and troubleshooting .
- Manage user accounts, password resets, and access-related issues.
- Handle IT incidents and service requests within defined SLA .
- Install and configure software, operating systems, and security updates.
- Maintain IT asset inventory and documentation.
- Coordinate with L1/L3, network,



application, and vendor teams for escalated issues.
- Provide onsite support for new joiner setup, device refresh, moves/adds/changes , and IT equipment deployment.

Required Skills:

- 3–5 years of experience in IT Support / Desktop Support / EUC Support .
- Strong knowledge of Windows 10/11 and Microsoft 365 .
- Good troubleshooting skills in hardware, software, and networking .
- Knowledge of Active Directory, DNS, DHCP, VPN, LAN/Wi-Fi .
- Experience with ticketing tools such as ServiceNow, Jira, or similar .
- Good communication and customer-facing skills.
- Ability to work independently in an onsite environment.
- English communication required; Italian is an advantage.

📌 Information Technology Support Engineer (Roma)
🏢 TECEZE
📍 Roma