Description Mission Statement: As the IT Device Lifecycle Management (DLM) Regional Lead, you will be the custodian of the DLM service for your region, overseeing all critical aspects including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM). Your leadership will ensure that the DLM service operates effectively, meeting SLAs and delivering high-quality service across regional operations. You will act as the primary escalation point for any regional issues, maintain key relationships with both internal and external stakeholders, and drive continuous improvement initiatives.

This role is pivotal in ensuring the successful management and evolution of the IT Device Lifecycle Management service in your region. As a leader, you will oversee the key aspects of service delivery, engage with stakeholders, and contribute to global service improvements, driving both operational efficiency and customer satisfaction. Oversee all aspects of the DLM service within your region, including forecasting, fulfilment, procurement, portfolio management, and hardware/IT asset management (ITAM).

Ensure the DLM service operates efficiently and effectively within agreed SLAs, meeting the required quality standards. Monitor performance, identify any issues, and implement solutions to ensure continued service excellence. Serve as the primary escalation point for any issues or concerns within the region.

IT Global teams, regional teams) and external vendors including our OEM and logistics partners. Ensure effective collaboration and communication to meet regional objectives and resolve any challenges. Provide regular updates on service performance, challenges, and opportunities for improvement to the Global DLM Service Owner.

Identify opportunities for continuous improvement within the region, and contribute to global DLM improvements. Collaborate with other regional leads, the DLM Centre of Excellence (COE), and other teams to identify and implement enhancements to service delivery, processes, and performance.



Work closely with other regional leads and the Center of Excellence (COE) to shape and improve the overall DLM service.

Share best practices, align strategies, and ensure consistency in service delivery across regions. Lead and manage the regional DLM squad made up of a Regional DLM controller and DLM support specialists, providing direction, support, and guidance to ensure that team members perform at their best. Ensure effective collaboration, skill development, and resource management within the regional team.

Your Background: Bachelor's or Master's degree in relevant field. Minimum 10 years of experience. Hands on experience with Service Now, Power BI & CMDB. Proven ability to build and maintain strong relationships with customers, stakeholders, and vendors, ensuring customer satisfaction and effective service delivery.

Able to navigate a complex global model with multiple stakeholders across many countries, ensuring alignment and coordination. Strong analytical mindset with the ability to assess data, identify trends, and communicate progress, issues, and status for the service clearly and effectively. Previous experience in Device Lifecycle Management (DLM) or related IT asset management roles is highly preferred but not essential.

Proven ability to lead teams, manage people, and drive performance, fostering collaboration and innovation across cross-functional teams. Ability to drive and manage change initiatives in the region, contributing to the continuous improvement and evolution of the DLM service. Proficiency in both spoken & written English language is required.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process.

📌 It service manager - device lifecycle management europe (f/m/d) (Milano)
🏢 Hitachi
📍 Milano