Additional Information

Job Number26100382

Job CategoryFood and Beverage & Culinary

LocationVia Privata Fratelli Gabba 7b, Milan, Italy, Italy, 20121

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

– HOSTESS

Job Title: Hostess

Department: Food and Beverage

Reports to: Food and Beverage Director

JOB OVERVIEW

Courteously greet and escort guests to tables and assist in seating, ensuring hotel's standards of service. Assist in preparing the restaurant for service and maintaining the cleanliness of the room at all times. Take reservations and maintain reservation system. Adhere to all payment, cash handling and credit policies/procedures.

Assist in monitoring the guests' needs and all phases of the operation.

QUALIFICATIONS

Essential:

1. Ability to provide legible communication
2. Fluency in English Desirable:

3. High school graduation
4. Restaurant service experience
5. Fluency in foreign languages
6. Knowledge of local activities and appropriate attractions for restaurant clientele
7. Two year experience in similar position dealing with the general public Skills:

8. Ability to focus attention on guest needs, remaining calm and courteous
9. Ability to exercise good judgment with difficult guests
10. Ability to think clearly, quickly, maintain concentration and make concise decisions in pressure situations
11. Ability to maintain confidentiality of guest information and pertinent hotel data
12. Ability to provide clear, pleasant telephone communication with proper grammar
13. Ability to work cohesively with co-workers as part of a team

14. Prior guest relations training
15. Ability to use Micros system
16. Restaurant service experience
17. Fluency in foreign language
18. Knowledge of local activities and appropriate attractions for restaurant clientele

Job Functions:

19. Maintain a complete knowledge of:

a) Scheduled daily activities and in-house groups b) Daily house count c) Hotel extension numbers,



beeper numbers carried by hotel personnel d) Hours of operation of each outlet, ambiance, menu selections, price range e) Features and services provided by the hotel

20. Maintain complete knowledge of all specials, 86’d items, liquor brands, beers and non-alcoholic selections available in the restaurant
21. Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant

22. Prepare station chart and assign stations to staff following departmental procedures, to be reviewed by manager
23. Set up Hostess station with necessary supplies; maintain cleanliness at all times
24. Inspect condition and cleanliness of all menus

25. Inspect the restaurant environment and entrance area, ensuring that all standards are met; rectify any deficiencies; maintain cleanliness at all times
26. Place newspapers, magazines in designated areas for meal periods as specified by departmental procedures
27. Answer the telephone courteously and efficiently as specified in departmental standards

28. Take, record and confirm restaurant reservations/cancellations as specified in departmental standards
29. Maintain positive guest relations at all times
30. Greet and acknowledge all arriving guests, however busy and whatever time of day

31. Escort guests to tables and assist in seating at tables and extend congenialities in accordance to department guidelines
32. Anticipate guest needs and respond promptly
33. Communicate VIP arrivals and special requests to designated personnel for follow up

34.



Handle guest complaints by following the instant guest pacification procedures and ensuring guest satisfaction
35. Extend courteous departures as guests leave the restaurant
36. Oversee all aspects of restaurant during absence of Manager and/or Supervisor

37. Successful completion of the training/certification process

Note: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Signature date

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations. Join our team and help deliver the excitement, timeless glamour and heritage of the Bulgari brand. In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

📌 Hostess - Bvlgari Hotel Milano
🏢 Marriott International
📍 Milano