Who we are

Zenso is an AI-native fintech building the fastest, clearest way for people in Italy to get a personal loan — matched to their actual profile, not to whoever pays the most for the lead. Our strategic banking partners include Deutsche Bank, BNL BNP Paribas, Findomestic, Compass and Younited.

Our why The personal loans market isn't just inefficient — it's structurally dysfunctional on both sides. People have little clarity on what they can actually get, and lenders struggle to reach the consumers they actually want.

We're solving an information asymmetry problem with technology, product design and real domain expertise.

Your main goal

Zenso is at the point where the product has proven itself and the constraint moves to operations. We're preparing the ground to scale on both efficiency and growth, and we need someone to own that ground. As Head of Operations, your mandate is to turn the value we create for thousands of users and our partner banks into value the company captures — by owning the process machinery end to end, building it where it's missing and optimizing it where it already runs.

Your mantras are: "conversion rate", "bottlenecks" and "root causes".

Who you are

Beyond being highly driven and energetic, you will need a rare mix of three skills:

- Helicopter view, hands-on: You connect the granular to the strategic — you understand what a single stuck application says about the funnel — and you're equally willing to go and fix it yourself.
- Problem-solving under ambiguity: When something breaks,



you decide quickly whether it deserves a "quick and dirty" fix or a structured, automated process — weighing your own priorities against those of the team, our partner banks, our users, and whatever the CEO has just sent your way.
- Do it, learn, automate it: You're comfortable building solutions that don't scale in order to learn whether they work, and you scale what works by automating it.

Your main activities Anything that moves conversion or efficiency. That ranges from redefining a process with one of our partner banks, to redesigning how our credit operations specialists work day-to-day, to sitting with the CEO to define and ship a new feature in the app.

Requirements

Great operators come in different shapes, but some things aren't negotiable:

- 7+ years in operations, process management, product management or similar, in high-speed environments
- Analytical mindset, highly skilled in Excel, Python and/or SQL
- Fluent in Italian and English

Nice to have:
- Prior experience in startups or scale-ups
- Experience managing a small operational team
- Consumer credit, lending or fintech background — or experience operating under regulatory constraints

What we offer

- €50,000–75,000 gross per year (RAL), depending on experience, plus an annual premio of up to 20% tied to business performance
- Stock options
- Reporting directly to the CEO, with the agency to shape the operational agenda
- Offices in the heart of Rome, 5 minutes from Termini station — 5 days a week on-site

📌 Head of Operations - Italy (Roma)
🏢 Zenso
📍 Roma