Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies Lead the problem-solving process following customer complaints, coordinating a cross-functional team Issue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer Analyse the consistency of 8D reports received from suppliers and monitor supplier action plans Skills Required - Educational background in technical or scientific disciplines - Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis) - Strong skills in Microsoft Office tools (Excel, Word, PowerPoint) - Leadership, persuasion,



and coordination skills - Knowledge of ISO 9001 and IATF 16949 standards - Knowledge of VDA standards - Knowledge of customer requirements related to claim management - Knowledge of the SAP ERP system - Familiarity with statistical concepts - Ability to use measurement equipment - Experience in the automotive industry - Experience in non-conformities management Responsibilities - Manage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements

📌 Customer and Supplier Claims Specialist (Ancona)
🏢 ASK Industries
📍 Ancona