Location : Italy/Europe

Language: Italian must

Following are the key tasks that this role will perform:

- Primary contact for the customer regarding technology and cloud service delivery discussions.

- Run regular cadence with stakeholders at customer and manage expectations with regards to service delivery. Act as first escalation point.

- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.

- Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).

- Support the Account team and the TechOps teams for execution of the service delivery plan and calendar.

- Analyze customer technical requirements and organize / co-ordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.

- Present the intricacies of the private offering, technical details, and engagement model to internal and external stakeholders.

- Support the customer or SAP services teams to build customer-specific cloud roadmaps that cover topics around Infrastructure Architecture, Technical Managed services, security, and integration.

- Guide customers on all technical aspects like Business Continuity, Security & Compliance, Networks, etc.

- Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.

- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.





- Support the migration roadmap together with partners, System Integrators, and or SAP Professional Services.

- Comprehensive knowledge on S/4HANA architecture, conversion, migration path, methodology and tools.

- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP, Ariba, Successfactors etc.

- Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).

- Willingness to undertake customer-related travel on short notice.

WORK EXPERIENCE

- 8+ years of experience with SAP Basis Migration duties REQUIRED.

- 8+ years of customer-facing SAP Technical Consulting experience.

- 4+ years’ experience in technical project management for SAP Operations or Implementation

- SAP HANA and S/4 HANA skills would be very helpful but not mandatory.

- Understanding of Cloud ERP Private (RISE with SAP)

- Cloud security including Cyber Security, Encryption, and key management knowledge is preferred.

EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES

- Bachelor’s degree or higher in one of the following areas: Computer Science, Engineering, Information Management.

- High proficiency in the SAP product portfolio, offerings, and industry solutions.

- Strong technical project management skills & customer-facing experience

- Strong ability to translate between technical and non-technical audience with confidence

- Strong engagement management, relationship building and de-escalation skills

- Excellent presentation, communication and moderator skills

- Good understanding of SAP solutions (releases, platform interdependencies, etc.)

📌 1037_SAP Basis Migration consultant (Italia)
🏢 Intelli Owl
📍 Italia