ph3Role – Onsite Deskside Support (L1/L2) Key Responsibilities: /h3ulliProvided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. /liliHandled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. /liliManaged the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. /liliDelivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. /liliAdministered approved software installations, updates, and security patching in coordination with IT policies. /liliProvided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. /liliEnsured compliance with security protocols, antivirus monitoring,



and desktop policy enforcement. /liliOffered VIP support and acted as the primary onsite contact during critical escalations or outages. /liliSupported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. /liliAssisted with Active Directory tasks, basic user account management, and smart hands support. /liliMaintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. /liliDemonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. /liliFollowed ITIL practices for incident, problem, and service request management in corporate environments. /li /ul /p #J-18808-Ljbffr

📌 End User Support Specialist (Modena)
🏢 Sharp Brains Solutions
📍 Modena