Serve food courses and alcoholic beverages to guests.
Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
Follow cycle time guidelines for all meals.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Inspect the cleanliness and presentation all china, glass, and silver prior to use.
Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed.
Communicate with guests and other employees and ensure staff is working together as a team to ensure optimum service.
Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model.
report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Ensure uniform and personal appearance is clean and professional, maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language.
Support team to reach common goals.
Read and visually verify information in a variety of formats (e.g., Stand, sit, or walk for an extended period of time or for an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
Perform other reasonable job duties as requested by Supervisors.
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Complete appropriate safety training and certifications to perform work tasks.
Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.




evacuations, medical emergencies, natural disasters).
Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors.
Address guests' service needs in a professional, positive, and timely manner.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly,



avoiding public areas of the property.
Assists Management
~ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Support all co-workers and treat them with dignity and respect.
Read and visually verify information in a variety of formats (e.g., Stand, sit, or walk for an extended period of time or for an entire work shift.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move up and down stairs and/or service ramps.
General Food and Beverage Services
Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Follow appropriate procedures for serving alcohol (e.g., TIPs (Training for Intervention Procedures), CARE (Control Alcohol Risks Effectively)).
Assists Management
Ensure staff is working together as a team to ensure optimum service to guests.
Check with captain or supervisor before leaving at end of shift.
Steps of Service
Monitor and maintain the cleanliness of assigned tables including ensuring courses are cleared according to department standards and tables are properly crumbed when appropriate.
Cash handling tasks: handle all duties according to hotel policies, procedures, internal rules and standards.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Developed in partnership with jeweler and luxury products designer Bulgari, our select Bulgari Hotels & Resorts are located in major cosmopolitan cities and luxury resort destinations.
In joining Bulgari Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be where you can do your best work,?

📌 Head Waiter/Waitress - Bvlgari Hotel Milano
🏢 Hotel Milano Scala
📍 Milano