ph3Responsibilities /h3 ul liEnsure customer satisfaction, retention, and growth by delivering proactive, high?value, and personalized support throughout the customer lifecycle within our data centers.
/li liThe Customer Success Manager (CSM) is the primary point of contact for the client for all types of requests.
/li liManage customer communications (maintenance, events, incident management, improvement areas, technical work).
/li liMonitor and improve customer satisfaction.
/li liManage client tickets using DATA4's tools related to CSM activity.
/li liIdentify cross?sell/up?sell opportunities (e.g., hands eyes, contract upgrades, DR services, cloud services).
/li liInternal coordination: Be the voice of the customer internally, contributing to continuous improvement in services, processes, and communication.
/li /ul h3Requirements /h3 ul liProven experience in customer relationship management within data centers.
/li liManaging Key Accounts /li liStrong listening and needs analysis skills.




/li liAbility to coordinate and manage projects and external service providers.
/li liProject management capabilities.
/li liProficient with standard office tools.
/li liBasic knowledge of data center technologies: power, cooling, physical security, network connectivity.
/li liExcellent verbal and written communication skills.
/li liStrong customer service mindset, diplomacy, and attention to detail.
/li liAbility to simplify technical topics for various audiences.
/li liExperience managing a technical client portfolio.
/li liProficient with ITSM and CRM tools.
/li liFluent in local language; Fluent in English.
/li liVersatility and open-mindedness.
/li liPragmatism and adaptability.
/li liStrong interpersonal skills and active listening.
/li liDecision?making ability.
/li liAnalytical and synthesis skills.
/li liMethodical and detail?oriented.
/li liTeam spirit.
/li liGood stress management.
/li /ul /p #J-*****-Ljbffr

📌 Senior Customer Success Manager – Strategic Accounts (Bardi)
🏢 Jobtailor
📍 Bardi