John Keells Information Technology (Pvt) Ltd (JKIT), a fully owned subsidiary of John Keells Holdings PLC, Sri Lanka's largest conglomerate listed on the Colombo Stock Exchange, is a global IT professional services leader, transforming enterprises with cutting-edge digital solutions.

JKIT is a 100% cloud-native solutions provider, offering end-to-end digital transformation solutions in collaboration with global Principals like Microsoft, SAP, and Salesforce. Driven by a Cloud-first, Mobile-first and AI-first strategy, JKIT empowers businesses with innovation, agility, growth, and state-of-the-art security.

We invite applications from suitably qualified individuals for the post of Associate Consultant – Customer Advocacy. The selected candidate will report to the Senior Consultant - Customer Advocacy. (BA)

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The Associate Consultant – Customer Advocacy will be responsible for:

• Conducting business analysis to understand business processes, workflows, and requirements.

• Gathering, analyzing, and documenting functional and non-functional requirements.





• Facilitating stakeholder discussions, workshops, interviews, presentations, and solution demonstrations.

• Acting as a liaison between business users, technology teams, and external vendors to ensure clear communication and alignment.

• Supporting solution design, testing activities, validation, and User Acceptance Testing (UAT).

• Assisting in the preparation of business cases, feasibility studies, and post-implementation reviews.

• Supporting pre-sales activities including requirement gathering, solution demonstrations, effort estimations, and proposal preparation.

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The ideal candidate should possess:

• A bachelor’s degree in business administration, Information Systems, or a related field.

• A minimum of 1 year of experience in business analysis or a similar role.

• Good understanding of requirement elicitation, business process modelling, SDLC, and Agile methodologies.

• Familiarity with requirem

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