**OUR MISSION** **West** **Tech** **Shipping **is dedicated to getting your goods to you quickly, while consistently offering world class customer service, by the most efficient team, demonstrating strong dependability and providing competitive pricing. **CUSTOMER SERVICE REPRESENTATIVE** Our Customer Service Representative (CSR) will provide information and assistance to all of our customers here at West Tech Shipping, while also being committed to resolving concerns with a focus on 100% customer satisfaction. The best CSRs are therefore motivated by providing pleasant, results-oriented assistance to customers. They are excellent communicators who are professional, patient, positive and empathetic. They are also highly-focused on providing expedient, accurate service in our fast-paced environment, to ensure all customers are served in a timely manner. **JOB DUTIES**
- Ensure a high level of customer service is provided to all internal and external customers at all times, to deliver 100% satisfaction.
- Answer questions from customers about our services and products (e.g., billing, account opening process, auctioned products and customer service policies).
- Responsible for collecting and systematically sorting and packing cargo in-store,



in accordance with established procedures.
- Accurately and expediently collect and process all payments received for products and services from customers.
- Ensure that all cargo is handled in a safe and professional manner.
- Perform inventory counts as needed.
- Follow company communication procedures, guidelines, and policies. **KNOWLEDGE, SKILLS AND ABILITIES**
- Proven customer service experience (at least 1 year).
- At least 1 year of experience in cash handling/cash management in a business environment.
- Well spoken, with an outgoing and friendly personality.
- Patient, with the ability to remain calm and professional during challenging interactions
- Ability to multi-task, prioritize, and organize time effectively.
- Flexible with the ability to work on weekends.
- Knowledge of brokerage or courier service industry preferred, but not required.
- Excellent problem-solving skills with ability to follow up on resolutions
- Ability to maintain high levels of productivity and focus in a fast-paced environment
- Ability to follow communication procedures, guidelines, and policies
- Disciplined and focused worker.

📌 Customer Service Representative (Provincia di Lecco)
🏢 West Tech Shipping
📍 Provincia di Lecco