The role: Delivery Lead Specialist **Responsibilities**
- Support Managers with client, ensuring all information is accurate and provided on time
- Support the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations Manager
- Provide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilized
- Lead projects designed to improve customer satisfaction and business performance
- Provide daily functional support to the teams, to support the successful delivery of payrolls
- Responsible for the maintenance of the Country Solution workbook
- Responsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where needed
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
- Responsible for Year End to ensure deadlines are met successfully
- Proactively identify upsell opportunities
- Support Management with the resolution of client escalations, along with lessons learnt
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- ALIGHT Security Standards are adhered and followed
- Ability to recognize and deal appropriately with sensitive and confidential information
- Time Recording to be completed on time and accurately




- Contribute to team meetings and raise any issues immediately to your Operations Manager
- Ensure you are up to date with all ALIGHT announcements and communications
- Build good relationships with all lines of businesses
- Participates in projects as needed and assigned **Requirements**: - Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payroll
- Ability to identify and mitigate risks
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills in English
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environment
- Expert knowledge on payroll processes, practices and associated legislation
- nice to have: HRIS knowledge (Workday, SAP)
- Payroll certifications
- Experience managing small-medium scale projects We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. **DISCLAIMER**:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. .

📌 Payroll Lead Specialist (Milano)
🏢 Alight
📍 Milano