Main duties
- Refunding Global Blue Tax Free Cheques in compliance with the appropriate country rules or the guidelines given by Global Blue (Refund Manual, Refund Software REX, Security Manual, Instruction Manual).
- Responsibility of the assigned cash (cash refunding in various currencies).
- Perform the refund in the most correct and satisfactory way (quick and precisely)
- Mitigate the conflicts with the traveller at the desk, contribute to the best customer satisfaction
- Actively contribute to reach the given individual and team refund targets. The duties can be extended or changed after arrangement. Main areas of responsibility
- Refunding accordingly to the given rules and guidelines.
- Money handling and cash responsibility.




- Assistance to travellers The areas of responsibility can be extended or changed after arrangement. Relates to/cooperates with
- Responsible Area Refund Manager.
- Refund Manager / Airport Manager.
- Staff of other Refund Offices. Background and education
- Experience in cash handling
- Experience in direct customer contacts Specific skills and knowledge
- Good English knowledge and additional prime language
- Flexibility.
- Independent working after given guidelines.
- Service oriented attitude. Team player.
- Base knowledge of common software (word, excel).

📌 Issuing & Refund Operator-1 (Roma)
🏢 GlobalBlue_IT
📍 Roma