**About us**:
**Purpose of the job**: - Operations:_
- Customer booking activities: booking and follow-up of external carriers and transportation services
- Support Sales, Customers and Agents on daily requests
- Optimize the order and load consolidation
- Monitoring of on-time deliveries and cost efficiency
- Finding solutions to satisfy customers transportation needs, dealing with capacity issues, managing uncertainty and changes in planned volumes
- Reporting:_
- Monitoring transportation processes: respect of loading date and time, planned delivery date
- Monitoring booking performance: customer answer lead-time, customer attitude, etc.
- Managing root causes and corrective actions with structured tools (action plan) in order to solve them definitively, keeping all actors committed **Profile**:
He/she is a flexible and accurate quick problem-solver with a strong hands-on mentality,



able to work in teams.
- Work experience of minimum 3 years in customer care
- Proven knowledge on transportation, warehousing and supply chain management
- Demonstrated ability to work collaboratively on cross-functional, multi-cultural teams
- Positive thinker with a “can do, will do” spirit and a change agent mentality
- Proven ability to meet deadline in a fast-paced dynamic environment.
- Good MS Office skills
- Good level of English (at least B1) and Italian mother tongue **Benefits**:
Permanent contract. Lavoro da remoto: 1 day/week. Location: Milano, via Mike Bongiorno 9 **Come join us!**:
Are you getting excited? Let us know by uploading your resume and cover letter!

📌 Logistic & Customer Care Specialist (Milano)
🏢 Samsung SDS Cello Logstics
📍 Milano