**Logistic & Customer Care Specialist**
**Fulltime | Milan** In the role of Logistic & Customer Care Specialist, You will be responsible for handling transportation services and work as a customer care and point of contact for our business customer. This includes operational as well as quality aspects of the service provided to our customers. You report to the Control Tower Manager and are in contact with our customers, partners, as well as other departments within our company. **About us** **Purpose of the job**: - Operations:_
- Customer booking activities: booking and follow-up of external carriers and transportation services
- Support Sales, Customers and Agents on daily requests
- Optimize the order and load consolidation
- Monitoring of on-time deliveries and cost efficiency
- Finding solutions to satisfy customers transportation needs, dealing with capacity issues, managing uncertainty and changes in planned volumes
- Reporting:_
- Monitoring transportation processes: respect of loading date and time, planned delivery date
- Monitoring booking performance: customer answer lead-time, customer attitude, etc.




- Managing root causes and corrective actions with structured tools (action plan) in order to solve them definitively, keeping all actors committed **Profile** He/she is a flexible and accurate quick problem-solver with a strong hands-on mentality, able to work in teams.
- Work experience of minimum 3 years in customer care
- Proven knowledge on transportation, warehousing and supply chain management
- Demonstrated ability to work collaboratively on cross-functional, multi-cultural teams
- Positive thinker with a “can do, will do” spirit and a change agent mentality
- Proven ability to meet deadline in a fast-paced dynamic environment.
- Good MS Office skills
- Good level of English (at least B1) and professional level Italian **Benefits**
Permanent contract. Lavoro da remoto: 1 day/week. Location: Milano, via Mike Bongiorno 9 **Come join us!**
Are you getting excited? Let us know by uploading your resume and cover letter! Work Location: Hybrid remote in 20124 Milano, MI

📌 Logistic & Customer Care Specialist (Milano)
🏢 Samsung Sds Cello Logistics
📍 Milano