As part of the Operations Team, you will be responsible for managing incoming leads, assisting merchants with onboarding, and ensuring the smooth operation of company’s services. **Key Responsibilities**: - Assess and assign incoming leads to the appropriate team;
- Manage and assist existing merchants with the onboarding process and payment acceptance setup;
- Promote existing and new company’s services to potential merchants;
- Monitor and oversee active merchants post-activation to ensure seamless collaboration;
- Act as a key touchpoint between internal departments to support the effective use of internal systems and processes;
- Enter and maintain up to date client information into the company's database and keep records with relevant data;




- Monitor and analyze account performance to drive growth;
- Collaborate with internal teams to ensure seamless service delivery. **Requirements**: - Experience in monitoring and analyzing account performance to drive growth;
- Be able to identify customer technical and commercial requirements to craft solutions;
- Hold strong presentation skills, particularly over the phone or with video meetings;
- Possesses collaboration skills, able to work with a wide range of people to get stuff done;
- Fluent in English and Italian.

📌 Client Operations Representative (Milano)
🏢 Viva.com
📍 Milano