**SWITCHBOARD OPERATOR** Main Purpose:
The Switchboard Operator answers every incoming phone calls, representing the first contact of the hotel, helping and handling Guests’, suppliers’ and colleagues’ needs.
Reports to: Front Office Manager and/or Front Office Supervisor. Main duties & responsibilities: - Answer incoming calls, greeting callers, transferring calls and taking messages when needed, according to our standards and procedures;
- Carry out clerical duties such as Guests registration on the software, registration cards and weather cards;
- Support to the Front Desk Team and the Concierge Team in handling all kind of duties such as check-in, providing information, escorting, mailing and rooming Guests when needed. We offer: - Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Resistente".
- Staff celebrations.



Competencies required: - Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements: - Professional experience, preferably at international level, in the same role;
- English knowledge at Advanced level;
- Knowledge of hotel management software (e.g. Opera);
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);
- Flexibility;
- Strong passion for hospitality and attention to details.

📌 Switchboard Operator (Milano)
🏢 Rocco Forte Hotels
📍 Milano