CONCIERGE Main Purpose:
The Concierge handles Guest services management providing an excellent service at all times, exceeding our Guests’ expectations and making their stay as one of a kind.
Reports to: Head Concierge. Main duties & responsibilities: - Plan all Guest services within the property and the area and manages all Guests’ requests according to the company policies, procedures and standards;
- Act as the point of reference for Guests who need assistance or information and attend to their wishes and requirement;
- Anticipate customer’s needs and provide personalised solutions by suggesting activities and outlets provided by the hotel or the area;
- Suggest and arrange events, excursions, transportation etc. upon request from hotel residents;
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls;
- Have knowledge of hotel products, services, pricing and policies as well as a good knowledge of the local area;
- Keep the Front Desk staff well informed of Guests’ preferences, providing assistance when needed. We offer: - Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.



You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Resistente".
- Staff celebrations. Competencies required: - Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role. Other requirements: - Professional experience, preferably at international level, in the same role;
- Advanced level of English knowledge. A third language is preferred;
- Knowledge of hotel management software (e.g. Opera);
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint);
- Possess excellent organizational skills;
- Strong passion for hospitality and attention to details.

📌 Concierge (Milano)
🏢 Rocco Forte Hotels
📍 Milano