San Clemente Palace Venice is looking for a Sales & Marketing Coordinator to join our Sales & Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled on a private island in the heart of the Venetian Lagoon, **San Clemente Palace**is more than a hotel — it is a sanctuary of timeless elegance, exceptional service, and refined hospitality. We are dedicated to delivering unforgettable experiences in one of the world’s most iconic destinations. **About the job** Based at the San Clemente Palace within the Sales & Marketing Department in Venice, the Sales & Marketing Coordinator supports the strategic and operational goals of the Sales & Marketing department by providing administrative and coordination support, ensuring the smooth execution of all sales and marketing activities. This role acts as a key liaison between internal departments and external stakeholders, contributes to the organization of marketing initiatives, and maintains accurate documentation and reporting to optimize performance and client satisfaction.



The Sales & Marketing Coordinator reports directly to the Director of Commercial Strategy and works closely with the Sales, Revenue, Events, and Marketing teams. As Sales & Marketing Coordinator, you will responsible** for the following duties**: - Provide daily support to the Sales & Marketing team in the execution of campaigns, events, proposals, and other commercial activities.
- Coordinate internal and external meetings, sales trips, and client entertainment logistics.
- Prepare sales presentations, proposals, contracts, and reporting documents as required.
- Ensure accurate and timely entry of sales activities, client interactions, and account details into the CRM system.
- Support the organization and execution of familiarisation trips, site inspections, and hotel show-rounds.
- Assist in the coordination of hotel participation in tradeshows, roadshows, and industry events.
- Collaborate with the Marketing team to ensure alignment of materials, digital content, and promotional collateral.
- Maintain updated client databases and assist in segmentation, targeting, and communication strategies.
- Track and monitor competitor activities and provide regular reporting to the Sales team.
- Liaise with the Revenue, Events, and Operations teams to ensure alignment on group offers, proposals, and operational feasibility.




- Distribute leads across Mandarin Oriental properties when appropriate and support cross-property collaboration.
- Attend weekly team meetings and contribute to the preparation of monthly performance reports.
- Perform any other reasonable tasks or projects as directed by the Director of Commercial Strategy or Sales Managers. **As**Sales & Marketing Coordinator**we expect from you**: - Previous experience in a similar administrative or coordination role within the hospitality or luxury service industry.
- Excellent organizational and time management skills, with strong attention to detail.
- Proficiency in Microsoft Office Suite and familiarity with CRM systems (Delphi, Opera, or similar tools).
- Strong written and verbal communication skills in Italian and English; other languages are a plus.
- A proactive, service-oriented mindset and a collaborative approach to team support.
- Confidence in handling confidential information and managing multiple priorities simultaneously.
- A passion for hospitality, branding, and guest experience.
- Degree or diploma in Hospitality, Marketing, Business, or a related field preferred. **Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?

📌 Sales & Marketing Coordinator (Venezia)
🏢 Mandarin Oriental Hotel Group
📍 Venezia