San Clemente Palace Venice is looking for a Reservations Agent to join our Sales & Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled on a private island in the heart of the Venetian Lagoon, **San Clemente Palace**is more than a hotel — it is a sanctuary of timeless elegance, exceptional service, and refined hospitality. We are dedicated to delivering unforgettable experiences in one of the world’s most iconic destinations. **About the job** As Reservations Agent, you will responsible** for the following duties**: - Accurately process individual and group reservations in the hotel’s reservation system (e.g., Opera or SynXis), ensuring all details are correct.
- Ensure that all bookings are aligned with rate strategies, availability, and company policies.
- Assist in handling special requests, VIP reservations, and pre-arrival communications with attention to detail and service excellence.
- Maintain up-to-date knowledge of room types, packages, seasonal promotions, and hotel services.
- Support the Reservations team with daily administrative tasks, such as updating rooming lists, managing waitlists, and confirming deposits.
- Communicate effectively with Sales, Front Office, Events,



and other departments to ensure accurate information flow.
- Monitor and maintain accurate records for OTA, consortia, corporate, and direct bookings, including rate codes and commission handling.
- Help identify and correct reservation discrepancies, duplicate bookings, or booking errors.
- Uphold Mandarin Oriental’s brand standards and tone of communication at every stage of the reservation process.
- Perform any other reasonable duties as assigned by the Reservations Manager or Director of Revenue Management. **As**Reservations Agent**we expect from you**: - Minimum 1-2 years of experience in a reservations or front office role within a luxury hotel environment.
- Familiarity with reservation systems such as Opera, SynXis, or other CRS/PMS tools.
- Excellent communication skills in English and Italian (required); additional languages are a plus.
- Strong attention to detail, organisational skills, and customer service mindset.
- Ability to work efficiently under pressure and multitask in a fast-paced environment.
- Knowledge of OTA channels, GDS systems, and distribution platforms is an advantage.
- Proficiency in Microsoft Office (especially Excel and Outlook).
- Passion for hospitality, guest service, and high standards of presentation.
- Degree or diploma in Hospitality, Tourism, or a related field preferred. **Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?

📌 Reservations Agent (Venezia)
🏢 Mandarin Oriental Hotel Group
📍 Venezia