San Clemente Palace Venice is looking for a Reservations Manager to join our Sales & Marketing team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled on a private island in the heart of the Venetian Lagoon, **San Clemente Palace**is more than a hotel — it is a sanctuary of timeless elegance, exceptional service, and refined hospitality. We are dedicated to delivering unforgettable experiences in one of the world’s most iconic destinations. **About the job** Based at the San Clemente Palace within the Sales & Marketing Department in Venice, the Reservations Manager is responsible for overseeing the day-to-day operations of the Reservations Department, ensuring optimal occupancy, rate integrity, and guest satisfaction. This role plays a critical part in the hotel's commercial success by managing reservations across all distribution channels, implementing revenue strategies in collaboration with the Revenue and Sales teams, and ensuring a seamless guest booking experience. The Reservations Manager ensures accurate data entry, timely communication with clients and travel partners, and the delivery of exceptional pre-arrival service. This position reports directly to the Director of Revenue Management and works closely with Sales,



Front Office, and Finance. As Reservations Manager, you will responsible** for the following duties**: - Manage all aspects of the individual and group reservations process to ensure accuracy, efficiency, and luxury service standards.
- Supervise the Reservations team, providing training, coaching, and performance management to ensure consistency and excellence.
- Monitor room availability, rate plans, and inventory to maximize occupancy and revenue in alignment with revenue management strategies.
- Oversee reservation systems (e.g., Opera, SynXis, or similar CRS) and ensure data integrity across all booking channels.
- Collaborate with the Revenue and Sales teams to implement promotions, packages, corporate agreements, and preferred partner rates.
- Respond to guest and agent inquiries in a timely and professional manner, offering personalised booking assistance.
- Handle VIP bookings, special requests, and pre-arrival communications to ensure a smooth guest journey.
- Generate daily, weekly, and monthly reports related to pickup, forecast, pace, and channel performance.
- Maintain relationships with travel agents, consortia, and tour operators, ensuring their bookings and commissions are correctly handled.
- Coordinate group block management and support the Events team with rooming lists, attrition control, and cut-off dates.
- Ensure compliance with brand standards, privacy regulations,



and internal policies.
- Liaise with Finance on billing instructions, deposit policies, and no-show/late cancellation processes.
- Stay informed on market trends, competitor offers, and booking behaviour to support commercial decisions.
- Perform any other reasonable duties as assigned by the Director of Revenue Management. **As**Reservations Manager**we expect from you**: - Minimum 3-5 years of experience in a reservations role within a luxury hotel or resort, including at least 1-2 years in a supervisory or managerial position.
- Strong knowledge of reservation systems such as Opera, SynXis, and channel managers; familiarity with CRM and PMS tools is a plus.
- Excellent communication skills in English and Italian (required); additional languages are an advantage.
- High attention to detail, accuracy, and ability to analyse data and identify booking trends.
- Strong leadership skills and a guest-oriented mindset.
- Experience handling OTA channels, direct bookings, GDS, and third-party partnerships.
- Ability to work under pressure and manage competing priorities.
- Solid understanding of revenue management principles, distribution strategy, and booking conversion.
- Degree or diploma in Hospitality Management, Business Administration, or related field preferred. **Our commitment to you**
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. We’re Fans. Are you?

📌 Reservations Manager (Venezia)
🏢 Mandarin Oriental Hotel Group
📍 Venezia