MAITRE Main purpose:
The Maître is our ambassador in the Restaurant: he/she coordinates and supervises the restaurant team to ensure the best Guests’ experience is provided through a flawless and personalised service.
Reports to: Restaurant Manager. Main duties & responsibilities: - Provide an excellent and tailor made culinary experience to our Guests according to our service standards and procedures;
- Run the service briefing to share information, news and Guest preferences;
- Lead and oversee the Restaurant service;
- Create and maintain a professional relationship with Guests;
- Create and maintain a professional relationship with colleagues and other departments;
- Anticipate guests needs and handle Guest comments and complaints when needed;
- Train and develop staff in everyday operations according to our standard and procedures;
- Assist the Restaurant Manager on monitoring stock levels and alignment to the department financial objectives;
- Responsible for the achievement of the economic targets of the restaurant with a deep knowledge of the restaurant offer and appropriate suggestions and recommendations to Guests;
- Support the Sommelier in the wine selling process, service and recommendation;
- Handle administration tasks as required;
- Comply with H&S; national rules and company instructions. We offer: - Temporary (1 year) contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months.



You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Robusto".
- Staff celebrations. Competencies required: - Managing Team Performance: Sets high standards for oneself and Team Members, provides guidance, development and takes corrective action in order to achieve consistently high levels of service.
- Personal Effectiveness: Adapts interpersonal style and skills so that high quality results are achieved. Modifies behavior to accommodate for certain individuals, situations and different tasks.
- Personal and team development: Seeks opportunities to learn and to develop themselves and others in order to add value to the performance of the department and hotel.
- Business awareness: Understands the direct connection between day-to-day service delivery and how it impacts departmental, hotel and company success.
- Service excellence: Delivers service standards, which consistently exceed guest expectations.
- Technically skilled: Demonstrates and understands job requirements and displays the technical skills and knowledge required to perform job well and in line with the departmental SOPs. Other requirements: - Professional experience at an international level, preferably in a Restaurant, in the same role;
- English knowledge at Intermediate/Advanced level;
- Professional knowledge of Italian cuisine and Italian & International wines;
- Valid HACCP certification;
- Knowledge of F&B; management software;
- Passion for service and ambition to grow professionally;
- Previous experience as trainer is a plus;
- Flexibility;
- Attention to detail.

📌 Maitre (Milano)
🏢 Rocco Forte Hotels
📍 Milano