As a **Strategic Services Sourcing Manager**, you will** take the lead in managing negotiations** and **developing strong business relationships** with external **Service Supplier companies** on behalf of **Agilent’s customers**. You will be responsible for building effective and profitable agreements, transforming broad concepts into a structured Strategic Services Supplier Management Program. In this role, you will be a **key contributor** to the solution design of **local and multi-partner projects**, where Agilent partners with Service Supplier companies to deliver complex, high-impact customer solutions. Your strategic mindset and ability to navigate multifaceted partnerships will be essential to driving value and innovation across our service sourcing initiatives. **Your main responsibilities will include**: - Managing relationships with Service Providers and Contractors in Italy on behalf of our customers.
- Ensuring legal compliance and alignment with regional sourcing strategies.
- Evaluating supplier performance and leading selection and negotiation processes to improve service levels and margins.
- Build and maintain relationships with customers by having a customer first mindest.
- Supporting the development and implementation of sourcing strategies and supplier programs.
- Handling supplier documentation, contracts, and data within your territory.
- Collaborating with Service Sales, Project Managers, and Customer Contact Center to maintain accurate supplier information.
- Ensuring strong cooperation with local Service Managers.
- Traveling up to 25% as required. **Qualifications**:
**We are looking for a motivated individual with the following background**: - Solid understanding of service business operations,



including **delivery and supplier management**, with the ability to translate customer needs into technical solutions.
- **3-5 years of hands-on experience in service management**.
- Familiarity with service provider business models; laboratory experience is a plus.
- Strong business acumen and analytical skills to drive results and meet objectives.
- **Fluent in Italian and English.** On a personal level, you are able to work effectively across countries and cultures, demonstrating strong listening and **client engagement skills**. You bring experience in quality control and compliance environments and show a genuine passion for **customer satisfaction** and **service excellence**. You collaborate naturally across teams and functions, with a proven **ability to lead cross-functional initiatives and drive results in a dynamic, international setting.** **What we offer**: - Permanent Contract in an international organization, offering a dynamic working environment, with exciting challenges and opportunities
- Competitive compensation and benefits package (yearly company premio, private health care, pension scheme, discounted stock purchase plan, medical & life insurance )
- Outstanding company culture
- Career development opportunities **Additional Details** This job has a full time weekly schedule. It includes the option to work remotely. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. **Travel Required**:25% of the Time **Shift**:Day **Duration**:No End Date **Job Function**:Services & Support

📌 Strategic Services Sourcing Manager - Italy (Milano)
🏢 Agilent Technologies
📍 Milano