**Guest Experience Host / Receptionist**
- Malfa, Aeolian islands_ **Principe di Salina** Principe di Salina is a boutique hotel in Malfa, on the island of Salina (Aeolian Islands, Sicily). We bring people together around beauty, warmth, and a sense of home — always within a stunning natural landscape with sea views and private spaces. Inspired by Sicilian tradition and a family spirit of hospitality, Principe di Salina blends local craftsmanship with an international touch. Our guests are mostly international leisure travelers (primarily English-speaking) who choose us for the atmosphere, the details, and above all the care: service at Principe di Salina is personal, calm, discreet, and consistently outstanding. We are now looking to build a highly dedicated seasonal team to deliver the guest experience to its highest potential. **Opportunities for all** Principe di Salina was created to welcome people into a community of beauty, respect, and care — and we take the same approach when building our team. We thrive on differences and believe it is critical to our success. The role reports to Hotel Management / Ownership and works closely with all departments. **Responsability** Reservation Management
- Manage reservations using PMS/booking tools and OTA platforms; update availability, rates, guest profiles and booking notes with strong attention to detail.
- Maintain accurate records of reservations and guest information (preferences, allergies, arrival times, special occasions).
- Collaborate with housekeeping, bar & restaurant, maintenance and management to ensure seamless coordination of guest services and arrivals. **Customer Interaction**
- Provide information about hotel services,



responding to inquiries and special requests with warmth, patience, discretion and a solution-oriented mindset.
- Support check-in/check-out and front desk operations, ensuring a calm and welcoming atmosphere at all times.
- Assist with concierge-style requests (transfers, boat tours, wine tastings, rentals, island recommendations), ensuring excellent follow-through and guest satisfaction. **Sales and Upselling**
- Contribute to revenue growth by meeting or exceeding upselling targets, promoting hotel services and experiences in a natural, guest-first way. **Requirments**
- Experience in hospitality reception / guest relations.
- Boutique hotel or 5-star hotel experience is a strong plus.
- Proficient with hotel reservation systems (PMS/booking engine) and OTA platforms (or strong ability to learn quickly).
- Strong organizational skills for effective booking and guest management.
- Collaborative mindset to work across departments for guest satisfaction.
- Detail-oriented with a focus on accuracy, timing, and service consistency.
- Fluency in English and Italian; additional languages are a plus.
- Flexibility during peak operational periods.
- No night shifts; flexible daytime schedule (mostly afternoons + some mornings).
- A naturally service-first attitude: calm, patient, humble, receptive to feedback, and extra caring. **Benefits**
- Staff accommodation provided
- Seasonal contract end of April / May to November
- No night shifts; flexible daytime schedule **Experience**: - high end hotel / Boutique hotels: 2 years (preferred) **Language**: - fluent English (required) Work Location: In person Application Deadline: 31/01/2026
Expected Start Date: 01/05/2026

📌 Guest Experience Host / Receptionist (Malfa)
🏢 Principe di Salina
📍 Malfa