ppThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard.
This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency.
The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.
/p pbKey Responsibilities: /b /p pGreet and assist guests with check-in, account management, and general inquiries.
/p pResolve guest issues promptly and professionally, ensuring high levels of satisfaction.
/p pHandle financial transactions including cash handling, currency exchange, and account reconciliation.
/p pProvide information about shipboard services, events, and processes (e.g., immigration, customs, lost found).
/p pOperate front desk systems such as reservation and guest service software.
/p pMaintain a polished appearance and uphold guest confidentiality at all times.
/p pParticipate in mandatory drills, safety meetings, and ongoing training activities.




/p pbQualifications: /b /p pMinimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation.
/p pOr Minimum of 1 year experience as airline cabin crew.
/p pProven cash handling experience and understanding of US currency and exchange rates.
/p pExperience with reservation systems, preferably Fidelio or Opera.
/p pFluent in English, both written and spoken.
/p pAbility to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish.
/p pStrong communication and problem-solving skills.
/p pHigh school diploma or equivalent preferred.
/p pPhysically able to lift up to 50 pounds and participate in emergency procedures and drills.
/p pbWork Experience Requirements /b /p pAll applicants must have previous experience in working in a 4/5* Hotel/Cruise ship or as a Cabin Crew.
/p /p #J-*****-Ljbffr

📌 Frond Desk Agent/Guest Services Officer (Cruise Ship) (Lazio)
🏢 Navis Consulting
📍 Lazio