HBX Group is the world’s leading technology partner, connecting and empowering the world of travel.

We’re game‑changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech‑driven, with a customer‑first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION: Flight Customer Service Representative

The overall purpose of the role is responsible for providing support to customers via various online channels, ensuring that they receive a high level of service and their needs are met. It ensures that customers receive a high level of service, and work closely with the customer service team to achieve business objectives.

Responsibilities

- Respond to customer inquiries, issues, and complaints via email, chat, and social media platforms in a timely and professional manner.
- Learn by doing and acquire knowledge about procedures and standards by senior and colleagues in the team.




- Collaborate with other departments within the organization to resolve customer issues and ensure a seamless customer experience.
- Develop a thorough understanding of the company's products and services, and be able to provide accurate and up-to-date information to customers.
- Maintain accurate records of customer interactions, ensuring that all customer inquiries are resolved to their satisfaction.
- Assist with special projects and initiatives as assigned by management.

Requirements

- Proficient in written and spoken Spanish, English and Italian
- Fully office based (Rimini)
- Knowledge of at least one GDS booking system (AMADEUS, GALILEO or SABRE) is an advantage

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey. As well as an attractive benefits package you will be able to work:

- Within an innovative, engaging and multicultural environment.
- Have the opportunity to build strong and lasting business relationships and friendships from around the world.




- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

In case you didn’t know, we’re one of the world’s leading travel tech businesses. We’re game‑changers, disruptors and the people who connect the world’s travel players, the glue that bonds us all together.

What do we do?

- We buy room nights from hotels that we sell on to our network of high value clients such as tour operators and travel agents.
- We use our innovative tech platforms to distribute these room nights to our clients, who sell them on to the end customer.
- We can also offer experiences (like excursions, theme park tickets and other fun stuff) and transport options to our clients so they can make amazing packages for their customers.
- We help our partners to grow – because when they grow, we grow.

3000+ Awesome People

88 Different Nationalities

300k Hotels Worldwide

60k High Value Clients

1 Team

1 Culture

1 Mission

140 Source Markets Worldwide

Now more than ever, ESG is critical to our business, and we don’t just talk about it, we put our words into action. We’ve joined Amazon and The Climate Pledge to become net zero carbon by 2040, a decade ahead of the Paris Climate Agreement. We’ve been certified as carbon neutral for four years on the row. We’re committed to protecting the environment in all the places we work. We support the economic and social development of our regions through our Corporate Volunteering Programme. We respect human rights and work hard to make sure we don’t commit any violations.

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📌 Customer Service Executive - Flights (Rimini)
🏢 Hotelbeds Group
📍 Rimini